Hasbro replacements: coupon or replacements?

[redemptionrocks]

Nothing a little superglue can't fix!

[humanjedi]

I'm sure I can fix it, but you'd better believe I sent this picture to Hasbro so I can get my $3.00 coupon!

[humanjedi]

Just got an e-mail response from Hasbro ... my coupon is on its way!

[malform]

You got a coupon for a picture of a broken figure?

I emailed them before about a defective figure I got from boosters. They told me that I would have to send them 3 figures and they, in turn would send me an unopened booster. I thought that sucked and I just kept my crappy figure.

[humanjedi]

Yup! Here's the e-mail I sent ...

Hello,

I recently purchased an Attacktix Booster Pack in which one of the figures was disassembled.

Please follow the link provided for photographic evidence ...

home.comcast.net/~humanjedi/vwing.dead.jpg

It is my understanding that Hasbro will compensate this misfortune with a $3.00 coupon to be used towards the purchase of a future Attacktix Booster Pack.

I wish to exercise this policy.

You may send the coupon to ...

(insert name and address here)

Thank you in advance for your prompt response.

Here is Hasbro's response ...

Thank you for contacting us. We appreciate your taking the time to share your opinion with us.

Consumer satisfaction is very important to us. We will share your comments with our management team so that they are also aware of your views.

Since our ultimate goal is to bring happiness to the consumers who use our products, and certainly not disappointment, under separate cover we will be sending you a coupon for you to use when you purchase your next Hasbro product.

We want to assure you that we are dedicated to maintaining quality products and service. We hope you and your family will enjoy our products for many years to come.

;D

[redemptionrocks]

quality.... hehe now thats funny... 1 word... yoda *1 handed*

[greyelephant]

You know I don't get what the problem is here with your figure Humanjedi. I mean think about it. You could glue the gun to the side or between the legs of your trooper and you would have one of the hardest troopers to knock down.

Just need a good name because obviously hes only half of a V-Wing pilot now.

[greyelephant]

Oh BTW my nephew has a Count Dooku that if you try to use he has an exploding torso just like your pilot. Its kinda neat seeing Dooku shrapnal flying everywhere.

[mada]

that would be cool how about a new series called blowuptixs

[humanjedi]

I got my coupon in the mail over the weekend!

[Phoenix]

humanjedi said:

I got my coupon in the mail over the weekend!

Woo hoo! That's great. At least they have a pretty good customer service dept.

[zipl0c]

I just e-mailed them about a defective (no spring) Tion Medon that I got last night, how long does it typically take them to respond? I assume a couple days.

[jaws]

I e-mailed Hasbro around two weeks ago about 6 packs with broken/defective figures and they still have not replied. So, don't get your hopes up, but who knows maybe they just don't like me.

[warlordofmars]

I just finished communicating with Hasbro and receiving my $3 coupon in the mail. Here's some info FYI:
1) We know that Hasbro can't send you particular figures (i.e. - if you send a chrome vader, you're not getting back a chrome Vader), well it also happens that they can't even differentiate between series 1 and 2. My problem was that I finally found some series 2 boosters and starters and 3 of my figures were broken. I told Hasbro I'd take the replacement if they could guarantee a series 2 booster would arrive-they couldn't, so I took the coupon.
2) The whole process (for me anyway) took about 2 weeks with very little trouble. If anyone is having problems getting satisfied with Hasbro, it may be because you have to update your case # on the website directly instead of emailing them.
Hope this helps anyone out!

[Lonestar]

You have to be sure that when you respond to their letter that you put your instructions or further information inside the response space on their form or they won't ever get your response and send your coupons or replacement boosters.

I had a problem with this my first time before realizing my error.